Apple Inc. (NASDAQ: AAPL) announced that it is pulling its WatchOS 5.1 software update mere hours after the update went live. A glitch in the update appears to be causing an endless boot loop, freezing the screen on the Apple logo. Apple has released an official statement on the issue.
Apple says in the statement, “Due to a small number of Apple Watch customers experiencing an issue while installing WatchOS 5.1 today, we’ve pulled back the software update as a precaution. Any customers impacted should contact AppleCare, but no action is required if the update installed successfully.” The statement continues on to say that Apple is working on a fix for the issue.
The issue appears to be limited to the recently released Apple Watch Series 4. A number of users reported on social media that the update was “bricking” their Series 4 devices. Users who haven’t updated their Apple Watch should refrain from doing so until the problem has been resolved.
Currently, there doesn’t seem to be a solution to the problem. Restarting the Apple Watch and paired iPhone doesn’t seem to fix the issue. Issues with the Apple Watch have been known to be more complicated to resolve than with iPhones or other Apple devices. Contacting Apple Support and requesting a replacement Watch appears to be the only recourse for now.
The WatchOS 5.1 update contained a number of features that were attractive to users. The update included the 70-plus new emoji menu, a new fullscreen color watch face, and support for group FaceTime audio.
The update also included an enhancement to the device’s fall detection system. Now, when a fall is detected, the watch sends a recorded message to emergency services that includes location information (latitude and longitude). The person also has the option to stop the recorded message and speak directly with emergency services if they are able.